Whenever you visit our website clowds.nl or contact us, we receive information about you. This privacy statement explains what we do with this information. We always handle your information with care and store it securely. If you have any questions or would like to know what information we hold about you, please contact us. We may amend this privacy statement if we deem it necessary. We therefore recommend that you review this privacy statement regularly to stay informed of these changes. This privacy statement was last amended on December 1, 2025.

1. When does this privacy statement apply?

This privacy statement applies to all personal data we process and to all domains related to us. This concerns the personal data of anyone who has ever contacted us or visited our website, such as visitors, customers, and business contacts. Personal data is any information that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number, or browsing behavior. For more information about personal data, please visit the website of the Dutch Data Protection Authority.

2. Who uses your data?

clowds is responsible for the website clowds.nl and is therefore the organization responsible for the use of your personal data as described in this privacy statement. The full details are:

clowds
weth den hertogstr 5
1107da Amsterdam

3. Whose data do we use?

We process the personal data of everyone who has contacted us or purchased something on our website. This includes visitors, business customers, and contacts of our customers.

4. How do we obtain your data?

We receive your data directly from you when you create an account.

5. What data do we use from you?

We use the following data:
Name
Gender
Home address or business address
Email address
Phone number
Payment details

6. What do we use your data for?

We only use your personal data for the purpose for which we are permitted to use it:

We use your data because we want to provide you, our customer, with the best possible service, and we cannot do so without this information.

7. How long do we retain your data?

We retain your personal data for as long as we are legally required to do so and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we retain your data for the statutory retention period of seven years. After that, we retain your data only for statistical purposes and to handle any complaints or legal matters. If you would like more information about how long we retain specific data about you, please contact us.

8. Who do we share your data with?

Your personal data will only be used by us. We will never share your personal data with others.

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA.

If you have any questions about this, please feel free to contact us.

10. How secure is your data with us?

We've made every effort to secure your data as effectively as possible, both organizationally and technically. We've secured our systems and various communication tools to ensure your data doesn't fall into the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received our permission. If you have any questions about our specific security measures, please contact us.

11. What can you ask of us?

Because we use your personal data, you have several rights. We've listed these rights below.

Right to information

We must explain to you in a clear and understandable way what we do with your data and what control you have over it. Therefore, in this privacy statement, we explain in detail what data we collect from you and how we handle it.

Right of access

You can always request access to the data we hold about you.

Right to Correction

You may ask us to correct your data if it is inaccurate or incomplete.

Right to Object

You may object to the processing of your data if you disagree with how we handle your personal data. This right applies to data we use for direct marketing. For example, you can inform us that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website.

Right to Data Portability

If you are a customer of ours or have given permission for the use of your data, you may ask us to send you the digital data we hold about you. This allows you to transfer this data to another organization if you wish.

You may ask us to limit the use of your data. This means that in certain cases, we may only retain your data but not use it.

Right to Be Forgotten

You may ask us to delete all data we hold about you. We will then delete all data that can be traced back to you. In some cases, we cannot or are not yet permitted to delete your data. For example, we are required to retain some data for 7 years for the tax authorities.

Right to File a Complaint

You may file a complaint about how we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us. You may also submit your complaint to the Dutch Data Protection Authority. We naturally hope it doesn't come to that, but in extreme cases, you may also take legal action. In that case, the court in the location where Clowds is established will handle your complaint.

How do you submit a request or complaint?

Send your request or complaint to us at info@clowds.nl. We will process your request or complaint within 30 days. If there are multiple requests or complaints, or if your request or complaint is complex, this may take longer. In that case, we will contact you within 60 days. We may ask you to identify yourself. In that case, we will request your details to verify that you are the person whose personal data is being processed.

12. What rules apply to this privacy statement?

Our privacy statement must meet various requirements. These requirements are primarily set out in the General Data Protection Regulation. In addition, the general rules under Dutch law apply to our privacy statement.

13. Which cookies do we use?

You can indicate which of your data we may use. If you have given us permission to personalize your profile based on your browsing and search behavior, we can customize our website to make it easier and more personalized for you. We do this using cookies. A cookie is a small text file that is placed on your device when you visit our website. We use the following types of cookies on our website:

Functional cookies, such as session and login cookies for storing session and login information.

14. What do we do with data from minors?

We do not specifically target minors with our website or as an organization. This means that if you are under 18, you must have permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have obtained this permission before your visit.

15. Do you have a question about this privacy statement?

Do you have a question about our privacy statement? Please feel free to contact us by sending an email to info@clowds.nl. We are happy to help you.